Terms & Conditions

1. Company Details
Registered Office address: Teresa and Alfred Webb, 2 Crowtree Cottages, Marsh Rd, Spalding Marsh, Spalding, Linc’s., PE12 6HF Tel; 01406 371273. 07712820979

2. Description of items
All items are described as precisely and accurately as possible.
Due to the unique property of these items their colour may differ slightly from any promotional media we use, be that on line
or in any printed product.

3. Copyright
All images displayed remain the copyright of Crowtree Crafts. You may not use, copy or download such copyright works
without Crowtree Crafts express written permission.

4.Use of Images
You may view and print out materials displayed on Facebook/Instagram or our website provided they are for non-commercial or
personal use only. You are prohibited from modifying, distributing, transmitting or publicly displaying the materials displayed
on the afore mentioned media for any commercial purpose.

5. Despatch
Crowtree Crafts will endeavour to post out your order within 4 working days from receipt of full payment.
Postage with be by Royal Mail or carrier
All postage costs are displayed in the description of each image.
If there are any problems despatching your order we will endeavour to contact you within 3 working days.
All delivery addresses must be supplied to Crowtree Crafts in an accurate, precise and clear manner.

6. Refunds
Crowtree Crafts will gladly refund on any new merchandise (excluding items that are worn) within 10 days of purchase date.
You must contact us within 3 days of receipt of item by either email or telephone to alert us to any problems.
Photographs should be taken of any damage and presented with your original receipt. No modification of any items prior to refund.All returned goods must be packed in a safe method for transportation. Failure to do so and the goods arriving back to us in a damaged state, will negate our refunds policy. Refund will be issued on receipt of goods returned in good condition. Return postage from the resultant refund will be borne by the returning party

7. Exchanges
Crowtree Crafts are happy to exchange an item providing we have a similar item in stock. No cash benefit will result from any refund
Any postage from the resultant exchange will be borne by the returning party

8. Ownership
All goods remain the property of Crowtree Crafts until full payment has been made.

9. Updating Terms and Conditions
We reserve the right to change these Terms and Conditions from time to time, and your continued use of the Website
(or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Terms and Conditions have been changed. If you do not agree to any change to the Terms and Conditions then you must immediately stop using the Website.

10. Liability
Crowtree Crafts shall have no liability to the customer for any delay or failure caused by events outside our control.
Including but not limited to – fire, floods, strikes, lock-outs, or any natural disaster that interrupts transport,
or any governmental authority or failure of public communications.